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Marvel Rivals Developer NetEase has apologized to upset players who were unfairly banned for cheating.
in a publication about discordNetEase admitted that it had mistakenly flagged some who were playing the compatibility layer programs as cheats, even though they were not using cheat software. This unfortunately resulted in false bans, although NetEase didn’t say how many.
“We sincerely apologize for this situation and want to assure you that we will not and will not ban players who are playing fairly and without cheating,” NetEase said.
The developer said it made a list of affected players and removed the bans. “We have identified the exact reasons behind these false bans and compiled a list of affected players,” he said. “We have lifted these bans and would like to express our heartfelt apologies for any inconvenience this may cause.”
He stressed that NetEase is investing in improving anti-cheats, and called on players to report scams if they find them. Here is the rest of the statement in full:
Our mission is to provide a fair, just and enjoyable gaming environment for all players. Therefore, preventing and identifying fraud is one of our top priorities. We have invested significant manpower and resources to improve the speed and accuracy of our detection systems. With a continuous detection system, there is always room for improvement. We appreciate your support in helping us meet this challenge. If you encounter any fraudulent behavior, please report it immediately; Our reporting system will respond immediately. If you believe you have been wrongly banned, you can contact our customer service team and we will review your case and respond in a timely manner. You can reach out to the support team in-game or on Discord!
Thank you for your understanding and support!
The news comes from before Marvel Rivals Season 1 and the arrival of the Fantastic Four playable charactersteased a first look image and prepared their trailer for next week.
Marvel Rivals is a huge hit for NetEase, securing 10 million players in three days and 20 million in two weeks. The free-to-play superhero team-based PvP shooter launched Dec. 6 on PC via Steam and the Epic Games Store, PlayStation 5, and Xbox Series X and S, and while Sony and Microsoft don’t release player numbers publicly, Steam does. Valve statistics available.
On Steam, Marvel Rivals hit 480,990 concurrent players during its launch weekend, which was enough to make it one of the top five most played games on Valve’s platform. This is the highest number of concurrent players ever seen on Steam, ahead of the likes of Helldivers 2, Grand Theft Auto 5 and Destiny 2.
Marvel Rivals launched with Season 0, with Season 1 set for January 9, according to the in-game battle pass countdown timer. Check out IGN’s Marvel Rivals Review to know what we think. And stay tuned for the last one Marvel Rivals Codes for free skins, and vote for our most powerful Marvel Rivals characters Community level list.
Wesley is IGN’s UK News Editor. Find him on Twitter at @wyp100. You can contact Wesley at wesley_yinpoole@ign.com or confidentially at wyp100@proton.me.
